Return & Replacement Policy

A product may be eligible for replacement if it arrives with a verified issue such as:

• You received a defective product.
• The product was damaged when delivered.
• You received the wrong product.
• An item or important accessory is missing.
• The product has a verified functional or manufacturing issue.

Please contact Mahar Store within 7 days of receiving your order if you believe your product is damaged, defective, incorrect, or incomplete.

Once a replacement request is approved, Mahar Store will normally provide a replacement of the same product or model, subject to stock availability.

If the original product is unavailable, we may offer another suitable product or alternative solution.

• If the replacement costs more, the customer pays the difference.
• If the replacement costs less, the difference is not refunded in cash.
• All exchanges require approval before the product is returned.

We do not normally accept exchanges simply because a customer changes their mind after purchase.

• You no longer want the product.
• You ordered the wrong model or product.
• You selected the wrong color.
• You found another product you prefer.
• You expected something different from the product.

Due to hygiene and personal-use considerations, opened or used wireless earbuds are not eligible for change-of-mind exchanges.

If your earbuds arrive defective, damaged, or non-functional, contact us within 7 days for verification and possible replacement.

Watches may qualify for replacement when they arrive damaged, defective, non-functional, or materially different from the product ordered.

• The watch must be returned in acceptable original condition.
• Original packaging and included accessories should be included.
• Accidental damage after delivery is not covered.
• Unauthorized modifications or repairs are not covered.
• Normal wear and tear is not considered a manufacturing defect.

Approved replacement products should be returned with the original packaging and included items whenever applicable.

• Original product packaging.
• Accessories and included components.
• Manuals or documentation where applicable.
• Tags and protective materials where applicable.

We strongly recommend recording a continuous unboxing video when receiving your order.

• Show the unopened parcel.
• Show the courier/shipping label.
• Record the package being opened.
• Show the complete product and accessories.

For damaged, incorrect, or missing-item claims, an unboxing video may be requested to help verify the issue.

Contact Mahar Store within 7 days of receiving your order. After reviewing your request, our team will provide further instructions if the request qualifies.

If the product is confirmed to be defective, damaged on arrival, or incorrectly supplied by Mahar Store, we will provide instructions regarding the applicable replacement and return shipping process.

All purchases from Mahar Store are non-refundable.

We do not provide cash refunds, bank refunds, or other monetary refunds. Eligible products can only be replaced or exchanged after verification and approval under this policy.