SHIPPING POLICY

At Mahar Store, we aim to make your shopping experience simple, secure, and convenient. We deliver watches, wireless earbuds, and other products across Pakistan through reliable courier services.

1. Nationwide Delivery

We currently offer delivery across Pakistan, including major cities and other serviceable areas.

Orders are dispatched through available courier partners depending on the delivery location and service availability.

2. Order Confirmation

To protect against fake and unconfirmed orders, some orders may require confirmation before dispatch.

For selected orders, Mahar Store may contact you through WhatsApp or phone to confirm:

• Customer name
• Delivery address
• Contact number
• Product and quantity
• Payment method

An order may not be dispatched until the required confirmation has been completed.

3. Advance Payment

For selected COD orders, Mahar Store may require a Rs. 1,000 advance payment to confirm the order.

The remaining amount will be payable through Cash on Delivery (COD) when the order is delivered.

If an advance payment is required, our team will inform you before processing the order.

4. Order Processing

Orders are normally processed after successful confirmation.

Processing may take approximately 1–2 business days, depending on product availability and order verification.

Orders placed on weekends or public holidays may require additional processing time.

5. Delivery Time

Estimated delivery times may vary depending on your location and courier service.

These are estimated delivery times and are not guaranteed delivery dates.

Courier delays may occur because of weather, public holidays, operational issues, incorrect addresses, or other circumstances outside Mahar Store’s control.

6. Shipping Charges

Delivery charges may vary depending on:

• Delivery location
• Product
• Order size
• Courier service

Any applicable shipping charges will be communicated before order confirmation or displayed during checkout where applicable.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

• Full name
• Complete address
• City
• Area
• Active phone number
• Any useful delivery instructions

Mahar Store is not responsible for delays caused by an incorrect, incomplete, or unreachable delivery address.

8. Cash on Delivery

For COD orders, the customer must pay the remaining order amount to the courier at the time of delivery.

Please inspect the package according to the applicable delivery or inspection procedure before accepting it.

If you have concerns about the product after receiving your order, contact Mahar Store as soon as possible according to our Return & Replacement Policy.

9. Delivery Attempts

Courier companies generally make delivery attempts according to their operational procedures.

If the customer is unavailable, unreachable, or refuses to receive the parcel without an approved reason, the parcel may be returned to Mahar Store.

Repeated failed deliveries may result in additional shipping charges or restrictions on future COD orders.

10. Order Cancellation Before Dispatch

If you need to cancel an order, contact Mahar Store as soon as possible.

Cancellation requests can only be processed before the order has been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible.

11. Delayed or Lost Shipments

If your order appears to be delayed, please contact us with your order details.

We will coordinate with the courier where necessary and provide the latest available information.

While Mahar Store works to ensure reliable delivery, courier delays or circumstances outside our control may occasionally occur.

12. Damaged Packages

If you receive a package that appears visibly damaged, please notify the courier representative and contact Mahar Store as soon as possible.

Please keep:

• Original packaging
• Product packaging
• Shipping label
• Photos or videos of the package and product

These may be required to investigate a shipping or product issue.

13. Contact Us

For questions about shipping, delivery status, or your order, contact Mahar Store through the contact details provided on our website or through our official customer support channels.